Online shops are definitely a part of our lives. In the US, for example, in 2018, people spent 5 hours a week shopping online. But not all of their purchases have a happy ending. Inexperienced users often don’t check the rating of the seller and only pay attention to the low price of the product. In cases like this, funny things happen: like buying an unexpected holiday costume for your dog, ordering a cool dress that looks like a piece of old cloth, and realizing that the caption on the baseball cap you ordered is not exactly what you expected it to be.